If you are having an issue with logging into your account, try the first two (2) options before lodging a report.

  1. Check you are entering the correct email address and password.
  2. Check to see is "caps lock" in on.
  3. Reset your password.
  4. Learn about Common Issues and Bugs
  5. Lodge a report*

* When lodging a report we will work to get your a response as soon as possible, and may be in touch for more specific information if required.